What is the primary goal of the facility management process?

The primary goal of the facility management process is to ensure the functionality of the built environment by integrating people, place, process, and technology. This holistic approach is essential because it focuses on creating an efficient and effective operational environment that supports the core activities of an organization.

Integrated facility management coordinates the various elements involved in the physical space, such as the layout, the people who occupy the space, and the systems that support the operations, such as HVAC, security, and information technology. By effectively managing these components, facility managers ensure that the building operates smoothly, meets regulatory requirements, and fulfills the needs of its occupants, ultimately contributing to the overall productivity and satisfaction of employees and visitors.

Enhancing employee morale, improving public relations, and creating innovative building designs are important aspects of facility management, but they serve as secondary objectives or outcomes that stem from the effective management of the built environment. The primary goal fundamentally revolves around functionality and integration, making option B the correct answer.